Privacy Policy

We respect your privacy! Caford New Zealand Ltd is bound by the NZ Privacy Act 1993.

Our website is SSL-protected by a valid SSL certificate, which is designed to verify the identity of a website owner and ensure that all confidential information and data transferred between the user and website owner is encrypted so that it remains private and secure.

This Privacy Policy describes how cafordcastors.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@caford.co.nz or by mail using the details provided below:

Postal Address: PO Box 100 026, NSMC North Shore 0745 Auckland, New Zealand

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
  
• Disclosure for a business purpose: shared with our processor Website World, Payment Gate Ways, Pay Pal and Stripe and freight providers, New Zealand Post, Castle Parcels, Strait NZ and Mainstream.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  
• Order information
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Website World, Payment Gate Ways, Pay Pal and Stripe and freight providers, New Zealand Post, Castle Parcels, Strait NZ and Mainstream.
• Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
• Customer support information
• Purpose of collection: to assist with your requests.
• Source of collection: collected from you
• Disclosure for a business purpose: shared with our processor Website World, Payment Gate Ways, Pay Pal and Stripe and freight providers, New Zealand Post, Castle Parcels, Strait NZ and Mainstream.
• Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Website World to power our online store. You can read more about how Website World uses your Personal Information here: https://www.website.world/privacy-policy
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below..

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

Last updated: 30/08/2024